He said AAFES continues to expand downrange, with more than 450 locations across Iraq, Afghanistan and the Middle East. Military customers are utilizing the AAFES Web site at in increasing numbers, Kennon said, adding the company exceeded $1 million in online sales for 22 consecutive days during the holiday season. It also factors in incremental dispensing costs, which can vary widely in each country. servicemembers and their families to receive a built-in per-gallon reduction off the pump price.ĪAFES adjusts prices monthly based on a Department of Energy average - by grade - from the previous month’s reports. The status of forces agreement enables U.S. But it’s cheaper here than in Texas.”Īlthough AAFES unifies pricing across Europe, the United States and Asia, he said, Japan and Okinawa are in a unique situation because the host-nation government subsidizes a portion of fuel costs. “Like many Americans, freedom of driving and freedom of movement are important - whether you’re here, Korea or Texas. “Gas is always an emotional issue,” he said. You can find the link to the specific policies at AAFES Price Match Policy or NEX Customer Service (you will have to scroll down a little bit to get to the price matching part.Kennon also briefly discussed gasoline prices, the rising popularity of Internet shopping and AAFES’ push toward big name fast-food chains at overseas installations. I'd love to hear your experiences with price matching at the military exchanges. The NEX policy is short and clear, but leaves lots of unanswered questions. I like that the AAFES policy is more specific, but that also makes it harder to read. This equates to products being sold across 12,000 Exchange facilities worldwide, in catalogs, and online thus, enhancing the quality of life for our active duty military, National Guard members, Reservists, and. I'm guessing that the cashiers don't understand the policy very well, and I've got no interest in getting into an argument with a cashier over $2.īoth policies have various exclusions and restrictions, and you'll have to read them thoroughly to understand the details. Since July 1895, The Exchange has remained dedicated to its mission to serve soldiers, airmen and their families around the world. I wish I knew what it meant: does that mean that overseas stores will price match against those online retailers, or that the NEX website will price match against those online retailers? I have tried to price match at my local NEX, for less than $5, and they told me that I would have to produce an advertisement. However, there is an unclear provision for overseas customers to price match against the catalogs and websites of JCPenney, Sears and Walmart. NEX also has two categories: advertised price, or verbal challenge (up to $5.) The NEX does not offer price matching against catalogs (even the NEX catalog) or online retailers. I can't tell if the NEX policy is less generous, or more vague. You also have up to 14 days to price match, so if you make a purchase and it goes on sale (at AAFES or elsewhere) within two weeks, you can get a refund of the difference. However, you can price match between AAFES outlets, including, the retail stores, and the catalog. What this means is that you can't price match an price at an AAFES store, nor can you match a Office Depot store price at. AAFES price matches are only valid between the same sort of store: retail-to-retail, and online-to-online. An oral price match is for an amount less than $10 and does not require an ad or other verification. A regular price match is when the customer brings in an ad from another store and AAFES matches that price. After a suggestion from my smart friend Sandy, I did a little reading and discovered all sorts of interesting things.Īt AAFES, there are two classifications of price matching: regular and oral. Did you know that AAFES (Army and Air Force Exchange Service) and NEX (Navy Exchange) both offer a price match guarantee? I sort of did, but I didn't know the specifics.
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